What forms of payment can I take advantage of to make my purchase?

We have the following means of payment:

You can pay with debit and credit cards MasterCard, Visa, Diners or American Express. For more information send a message to WhattsApp: +57 302 413 3008 or by clicking this link https://wa.link/k7pyb3

What is the shipping cost?

The shipping cost will be shown based on the total purchase and location, at checkout, at the time prior to purchase.

Do the prices already include shipping?

No, once you tell us where you want us to take the order, depending on the place, a cost will be assigned.

Where I can get my order?

At the door of your house, we make shipments nationally and internationally

How much time will the order last?

The delivery time will depend on the selected shipping type. In general, the deadline for international shipping is 15 working days after payment is credited.

What is the deadline to make a change?

In this case you must contact us immediately and if the order has not yet been sent we will explain the procedure to be carried out. You can request a change up to 15 calendar days after the purchase is made.

EL NOCHERO S.A.S. It only accepts exchange or return of its products for: 1) Size, 2) Color, 3) Reference, within a maximum period of 15 calendar days from the date of purchase as long as these have not been used, damaged or previously made a change for the previous concepts, for this it is necessary to present the purchase invoice and the product with all its labels (internal and external). and you must go to the Mon & Velarde store where you made the purchase or contact the Mon & Velarde store at the e-mail info@monyvelarde.com to send the product to the address indicated by our operational staff. 

Shipping costs will be paid by the customer. Freight customer-store and store-customer

What should I do if the product does not arrive in good condition?

Contact us at info@monyvelarde.com and we will send you a new one.

How can I contact Mon & Velarde?

info@monyvelarde.com

+57 3024133008

What is the business name of Mon & Velarde?

EL NOCHERO SAS

Nit: 900473935-5

Prices already include VAT?

If all our prices have VAT already included.

How can I know what size I am?

Please visit our table of measurements at the bottom of the online store in the section: "How to calculate your size", by clicking here you will find a table in which we define the measurements of our brand in sizes S, M, L , XL and for footwear from size 39 to 44, this, in order to identify which size fits you best depending on your measurements.

What should I do if the shipment is incomplete, in poor condition or not the one you ordered?

Please check the packaging upon receipt of your order, if it is open or damaged it is necessary that you verify the content in the presence of the carrier. If the product is in poor condition, or is not the one you requested, please make the observation in the transport guide and return it to the carrier. If your order is incomplete please make the observation in the transport guide to make a claim. In any of these cases, write to us at info@monyvelarde.com to indicate the steps to follow.

How do I request a guarantee?

If the product you purchased presents any quality or suitability problem, and you have complied with all the care and washing recommendations, and the warranty term that has been offered has not expired, you should go to the Mon & Velarde store where you made purchase or contact the Mon & Velarde store at the e-mail info@monyvelarde.com to send the product to the address indicated by our operational staff. Shipping costs will be paid by the customer. Freight customer-store and store-customer

When contacting the store, the "Warranty request" form must be filled out in order to attend to your request for the effectiveness of the warranty, proceed under the terms and according to the rules established in title III, chapter I of the law 1480 of 2011 - Consumer Protection Statute and Decree 735 of 2013.

The guarantee of the products is 2 months.

 Accessories, jewelry, refurbished products have no guarantee or exchange.

Once you have filled out the "Guarantee Request" it will be analyzed by our quality area. Once the quality auditor has reviewed the product, the corresponding decision will be made, taking into account the standards that regulate the matter.

The Response to the "Warranty Request" will be made in writing within 15 business days from the time of the claim.

Once a fix, change or audit is authorized